Workmanship Warranty Policy
Western Branch Diesel offers a no-charge (6) month warranty on workmanship related to labor performed and (6) months on parts from date the vehicle is received by owner/agent of the owner or the last labor on repair made in cases where invoicing is incomplete at time of vehicle release, unless otherwise stated in writing by Western Branch Diesel.
Should the failure be a result of damage or defect of an installed product we reserve the right to use the manufacturer warranty in place of this warranty to resolve the failure. Any tampering with repairs made, additions or changes to the condition of the product, programming or adjustments after our repair would void this warranty. If maintenance or repairs made by another company are made during the (6) month time period, we reserve the right to receive proof of repairs made by a reputable service repair shop prior to covering repairs under warranty.
All warranty repairs must be made by Western Branch Diesel, unless otherwise authorized by us at the time of failure to be performed by another Distributor or Dealer. All defective material must be returned to Western Branch Diesel for final failure analysis and determination of failure. Should parts or inspection results be inconclusive of workmanship Service Management reserves the right to review and make a decision to resolve the issue.
Limitations & Exclusions
The warranty is limited and is void in situations resulting from misuse of equipment or parts used not for its intended purpose, operator negligence and lack of proper maintenance procedures.
The replacement of normal maintenance items (such as filters, belts, hoses, air cleaner, antifreeze and oil) made in connection with normal maintenance services, loss of use of vessel/equipment/unit, revenue, or any other consequential damages or incurred expenses including but not limited to travel time, towing, hotel lodging, rentals, or wages are not covered by this warranty.
There are no extensions on this agreement. This warranty applies to repairs made by our shop and our road service. Over the counter part sales are covered under manufacturer warranty and are excluded from this warranty coverage.
For additional information, questions or to report a failure you can contact your local Western Branch Diesel Service Department, a copy of the repair or invoice number may be needed to prove coverage.